Terms & Conditions

Inclusive Therapy Programme Terms & Conditions

You can access up to 8 sessions through our 4-tier sliding scale:
Tier 1 — FREE therapy
Tier 2 — £10 per session
Tier 3 — £20 per session
Tier 4 — £40 per session
We know therapy is often £80–£120 per session elsewhere, so we hope this offer creates a more reachable path for those who need it.
Therapy is delivered by our new generation of trainee therapists, who offer trauma-informed, intersectional support, closely guided by a strong and layered supervision structure. This helps ensure your sessions remain safe, held, and of high quality throughout.
Sessions are one hour and fully online.

1. Location & Time Zones
• You can apply from anywhere, but our therapists are based in the UK.
• Session times will follow UK time and depend on therapist availability.

2. Emergencies & Crisis Support
• We cannot provide emergency or crisis support.
• If you ever feel unsafe or in crisis, please contact your local emergency services or crisis resources.
• Please identify these supports before beginning therapy with us.

3. Safety & Risk Management
• If risk increases during therapy, sessions may need to be paused or ended early for your safety.
• You may be referred to a more senior clinician if appropriate; however, this would not fall under the free or low-cost tiers.
• All decisions are made with your wellbeing at the centre.

4. Frequency of Sessions
• Sessions will be weekly, or every two weeks at minimum, as regularity is important for safe therapeutic work.

5. Online Therapy Requirements
• You’ll need a stable internet connection and a private, quiet space to talk.
• This ensures safety, confidentiality, and a grounded therapeutic experience.

6. Suitability & Limitations
Our trainees are unable to work with certain complex presentations, including:
• Psychosis
• Schizophrenia
• Bipolar Disorder
• High or unstable suicide risk
• PTSD or complex trauma requiring trauma-processing therapy
• Active addictions or ongoing substance dependence
For these experiences, trainees can offer regulation-focused sessions only, centred on grounding and emotional stabilisation.
If you need PTSD-specific or addiction-related support, we can offer group interventions or more senior-led therapy. These are paid, but we work hard to keep costs accessible.

7. Onboarding & Assessment Process
To help us understand your needs and match you with the right therapist, you’ll be asked to complete:
• Short questionnaires about your experiences
• Information about what you hope to work on
These are mandatory and help determine whether this offer is suitable for you.
If it isn’t, we will:
• Explain why,
• Suggest what support may be more appropriate, and
• Where possible, help signpost you to suitable services.

8. Session Recording for Supervision & Training
To support our trainee therapists’ development and ensure safe, high-quality practice, we may need to record one session during your therapy experience.
• Only one session will be recorded
• Only small, relevant sections may be viewed in supervision, never the full session.
• The recording is securely deleted immediately after use
• You may decline recording twice, but a recording will be required on the third request
We will always discuss this with you beforehand and agree on a time that feels appropriate and comfortable.

9. Tier Allocation & Changes
Our free and subsidised therapy spaces are limited and offered with intention to reach those who need them most.
• You may not always receive the tier you applied for
• Your tier may occasionally change if demand or circumstances shift
We will always speak with you first and welcome your thoughts before any adjustments are made.

10. Cancellation & Non-Attendance Policy
We understand that life can be unpredictable. At the same time, these spaces are limited and in high demand, so we ask for care around attendance.
10.1 Cancellations
• You can cancel without charge up to 48 hours before your session.
10.2 Late Cancellations (within 48 hours)
• You are allowed up to two late cancellations during your therapy allocation.
10.3 Non-Attendance
Non-attendance includes:
• Cancelling within two hours of your session
• Not attending without cancelling
• Contacting your therapist after the session has begun to cancel
• Arriving more than 15 minutes late without notice
You are allowed one non-attendance in total.
10.4 Exceeding Limits
• You may have two late cancellations, or one late cancellation and one non-attendance, but not two non-attendances.
• Additional missed sessions will be charged at your allocated tier rate.
• For Tier 1 (FREE), sessions will be paused, and you will need to reapply after 3 months.
• Exceptional circumstances can be discussed with your therapist and supervisor.

11. Confidentiality, Safeguarding & Legal Responsibilities
All therapy sessions are confidential. This means what you share in therapy is not disclosed outside the therapeutic and supervision team.
However, confidentiality may be broken without your consent if your therapist believes there is a serious risk of harm to you or others, or if there is a legal or safeguarding obligation to do so.
This includes situations where there is concern about:
• A serious threat to your life or safety
• A serious threat to the life or safety of others
• Serious harm or abuse being caused to you by others
 
12. Emergency & Crisis Support Limitation
We are not an emergency or crisis service.
If you are at risk of immediate harm, feel unsafe, or require urgent support, it is in your best interest to contact:
• Your local emergency services (UK: 999, 111, or 112)
• Your General Practitioner (GP) or family doctor
• Or attend the nearest Accident & Emergency (A&E) department at a hospital
Therapy sessions, including online therapy, cannot replace emergency medical or crisis intervention services.